At Scooter-Insurance we continually look at how we can improve our business, in order to ensure the customer always receives an excellent level of service. For your chance to win an iPod Touch, please take a few moments to complete this short questionnaire to help us achieve this. We appreciate your feedback.

*  Your email address:
*  Name:
Telephone Policy  
*  How friendly was your customer advisor, on a scale 1-5?
(1 = very poor, 5 = excellent):

*  Did you find the customer advisor to be helpful and informative?

    If no, what could they have done better?
*  Were you happy with the time it took to set up the policy?

*  Did you find us competitive? (1 = only just, 4 = excellent):

*  Would you recommend us to family/friends?

    If no, why would you not recommend?
Online Facility  
*  How would you rate the Quote system? (1 = very poor, 5 = excellent):

*  How easy was it to understand the questions? (1 = very hard, 5 = very easy):

*  Would you be happy to go online for a Quote or take out a Policy again?

    If no, how can we improve the online service?
*  Where did you hear about us?
    Dealership Ref no (if applicable):
    How would you rate the overall service with Scooter-Insurance?
    Do you have suggestions on how we can improve our service?
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